Delhi Commission for Women (PMU)
Gender

Revamping the systems of the Delhi Commission for Women by improving coordination between stakeholders, maintaining data and standardising grievance redressal mechanisms for better execution of its four core programmes.

0
Calls on 181 Helpline from 2022-2023 tracked and analysed
0
Cases of gender crimes streamlined
0
0

Our Impact

DCW 181 Report launched, enabling more effective tracking and analysis of calls received, ensuring a streamlined approach to case management and issue resolution.
Call handling and issue resolution of 181 Helpline improved by optimizing grievance redressal mechanism and improving overall service delivery for complainants.

Australian delegate visit to 24/7 command centre managing women’s distress calls in Delhi

‍

Annual data from the women’s helpline published by DCW (Article)

Efficient helpline system enables DCW to respond immediately to distress calls

Our Initiatives

Standardised Program Implementation through SOPs
Developed SOP's for each program to ensure uniformity in reporting and implementation.
Enhanced DCW Staff Efficiency through Workshops
Conducted workshops for DCW staff to align on processes and enhance delivery efficiency.
Tracked Performance and Progress with Interactive Dashboard
Created dashboard for storing and monitoring data on the Commission's progress for informed decision-making.
Enhanced Accountability through Structured Grievance Mechanisms
Designed and implemented a standardised grievance reporting and redressal protocol, including timelines and escalation mechanisms.

Insights

Delhi Commission for Women: 181 Helpline

[read more]